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How qqyuk Handles Your Personal Data

This Privacy Policy explains exactly what data qqyuk collects from your account, how we use it, and the steps we take to keep it secure — including information tied to your DANA, OVO, and GoPay wallet transactions.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access or delete dataDirect contact path for data requests
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qqyuk How qqyuk Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Keeping your data secure is not a policy checkbox — it shapes how we built the account system from the start. Every layer, from how wallet payments are recorded to how cookies are used on mobile, is designed to give you clarity and control. Here is what each of those layers looks like in practice.

Encryption on Every Transaction

When you send a deposit via DANA, OVO, or GoPay, the transaction data passes through an encrypted connection. Your wallet ID and payment amount are never stored in plain text on our servers — they are masked after the payment confirmation is received and matched to your account.

Cookie Use — What We Actually Set

We use session cookies to keep you logged in while you move between the lobby and your account panel. We also set analytics cookies to understand which sections of the platform are used most. You can clear these at any time through your mobile browser settings without losing your account data.

Account Login Security

Each login from a new device triggers a verification step — typically an OTP sent to your registered phone number. This means even if someone has your password, they cannot access your account without your phone. Players in Palembang and across Indonesia use the same mobile-first login path.

Data Retention Schedule

Active accounts retain full transaction and profile records. If your account has been inactive for an extended period, we begin removing personal identifiers on a rolling schedule. You can also request early deletion by contacting support — we will confirm when the process is complete.

Third-Party Data Sharing Limits

We share data with payment processors — specifically the systems that handle DANA, OVO, and GoPay transfers — only to the extent needed to complete your transaction. We do not pass your profile information to advertising networks or sell it to any external party.

Your Right to Access and Correct Data

You can request a copy of the data we hold about you at any time. If anything is incorrect — a wrong phone number, an outdated wallet reference — you can update it directly in account settings or ask the support team to correct it. We aim to resolve data correction requests promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, reach out through any of the channels below. Our support team handles data requests alongside general account help — you do not need a separate form. Responses to data-specific requests are prioritised and handled by the same team that manages account wallet verification.

Live Chat Open the chat icon from the lobby while logged in. This is the fastest path for data questions — the team can pull your account record directly and confirm what is stored under your profile while you wait.
Email Support Send your data request to our support email address listed in the account help section. Include your registered phone number so we can match your request to the correct account, especially if your DANA or OVO details have changed.
Account Help Section Log in and navigate to the account settings panel. From there you can view the basic profile data we hold, update your contact details, and submit a formal deletion request without needing to contact support directly.

Common Questions About Your Data on qqyuk

These are the questions we hear most often when it comes to personal data, wallet privacy, and account information. Each answer reflects how our system actually works — not a generic policy template.

We collect your name, email address, phone number, and the wallet identifiers you use when depositing via DANA, OVO, or GoPay. We also log your device type and IP address for login security. We do not collect payment card numbers or government ID unless specifically required for verification in your region.

Your wallet reference is stored in masked form after the transaction is confirmed. We keep it to match future withdrawals to your verified account and to maintain an audit trail. The full wallet number is never displayed in plain text inside your account dashboard once the deposit clears.

Yes. Contact our support team via live chat or email and submit a deletion request. We will confirm the request, remove personal identifiers from our live systems, and let you know once the process is complete. Some transaction records may be retained for audit purposes under applicable rules.

We share data with payment processors handling your DANA, OVO, and GoPay transfers — only to the extent needed to complete the transaction. We do not sell your data, share it with advertisers, or pass it to unrelated third parties. Support conversations are kept internally only.

We set session cookies to keep your login active while you browse the lobby, and analytics cookies to understand platform usage. You can clear or block cookies through your mobile browser settings at any time. Clearing session cookies will log you out, but your account data stays intact.

Any login from an unrecognised device triggers an OTP verification to your registered phone number. If you receive an OTP you did not request, contact support immediately via live chat. We can review your recent login history and help you secure the account without delay.

Transaction records are kept for as long as your account is active and for an additional period required by applicable rules in eligible regions. Once that period ends, personal identifiers are removed on a rolling schedule. You can also request early deletion of your profile data through account settings or support.

Yes. Log in and visit account settings to see the profile data currently stored. For a full data export or a detailed breakdown of transaction records, contact the support team by email with your registered phone number. We aim to respond to data access requests as quickly as possible.

Yes. The same policy covers all wallet interactions — deposits and withdrawals via DANA, OVO, and GoPay alike. Withdrawal records, including the wallet reference and amount, are stored in the same encrypted format as deposit records and are subject to the same retention and deletion rules.

Reach out to our support team immediately via live chat or email. Describe what you believe occurred and include your account phone number so we can locate the record quickly. We take data-handling concerns seriously and will investigate and respond with a clear explanation of what we find.

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